Privacy Policy

TL Electrical HD Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or engage our services, how we use it, and what rights you have over it. We are the data controller for the information described below.

Who we are

What information we collect

Information you give us directly

When you contact us through the website form, by email, by telephone, or in person, we may collect:

• your name
• your telephone number and email address
• the address of the property the work relates to
• details of the electrical work you are enquiring about
• any other information you choose to include in your message

Information about your property

Where we carry out work for you, we hold records relating to the installation, including test results, circuit details, photographs of the work, and any certification issued.

Information collected automatically

When you visit our website, our hosting provider and analytics tools may collect technical information including your IP address, browser type and version, device type, the pages you visited, and the date and time of your visit. This is collected through cookies and similar technologies — see the Cookies section below.

How we use your information

Under UK GDPR we must have a lawful basis for processing your personal data. Ours are set out below.

What we do	Lawful basis
Respond to your enquiry and provide a quotation	Steps taken at your request before entering a contract
Carry out work you have engaged us to do, arrange access, order materials and issue invoices	Performance of a contract with you
Issue electrical certification, notify work to building control, and register work with NICEIC where required	Legal obligation, and our legitimate interests in meeting the requirements of our registration bodies
Keep records of work carried out, including test results and certificates	Legal obligation, and our legitimate interests in answering later queries and defending against claims
Maintain accounting and tax records	Legal obligation
Invite you to leave a review once work is complete	Our legitimate interests in obtaining customer feedback. You may opt out at any time
Send you marketing about our services	Your consent, or our legitimate interests where you are an existing customer and the services are similar. You may opt out at any time
Operate and improve our website	Your consent for non-essential cookies, and our legitimate interests in maintaining a working website

Who we share your information with

We do not sell your personal information. We share it only where necessary, with:

• Our website and CRM provider, which hosts this website and stores enquiry form submissions and customer records on our behalf
• NICEIC and TrustMark, in connection with our registration, certification of work, and any scheme-backed warranty
• Local authority building control, where work is notifiable
• Our accountant and bookkeeping software provider, for invoicing and tax records
• Payment providers, where you pay us electronically
• Suppliers and subcontractors, where they need your details to deliver materials or attend the property
• Professional advisers, insurers or regulators, where we are required to share information or need advice

Where our providers process data outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep your information

• Enquiries that do not become jobs — up to 12 months, then deleted
• Customer records, certificates and test results — at least 6 years from completion, and longer where certification or a warranty requires it. Electrical certification is often needed years later by you, a buyer, a tenant or an insurer, so we retain it
• Accounting records — 6 years from the end of the relevant accounting period, as required by HMRC
• Marketing contacts — until you unsubscribe or ask us to remove you
• Website analytics data — as set by the retention period of the analytics tool in use

Cookies

Our website uses cookies. Some are strictly necessary for the site to function — for example to keep the contact form working and to maintain security. These do not require your consent.

We may also use cookies for analytics, to understand how visitors use the site, and for third-party content such as our embedded Google reviews, which may set cookies from Google.

Non-essential cookies are only set where you have consented. You can change or withdraw consent at any time through the cookie settings on this site, and you can block or delete cookies through your browser settings. Blocking some cookies may affect how the site works.

Your rights

Under UK data protection law you have the right to:

• Be informed about how we use your data — this policy
• Access a copy of the personal data we hold about you
• Rectification of inaccurate or incomplete data
• Erasure of your data in certain circumstances. Note that we cannot delete electrical certification and test records we are required to keep
• Restrict processing in certain circumstances
• Data portability for data you provided to us, where processing is based on consent or contract
• Object to processing based on legitimate interests, and to object to direct marketing at any time
• Withdraw consent at any time where we rely on consent

To exercise any of these rights, contact us using the details above. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Please check back periodically.

Contact us

If you have any questions about this policy or about how we handle your personal information: